Elevating Ownership Experiences

MHIQ enhances every stage of product ownership by giving customers clear, convenient access to the information and tools they need. By simplifying setup, care, and service, brands strengthen trust, extend engagement, and encourage repeat purchases.

• Easy access to setup guides and product documentation for extended brand awareness and seamless registration

• Self-care advice and guided issue resolution for common problems

• Clear visibility into warranty coverage and service eligibility

• Fast parts compatibility checks and frictionless ordering, including subscription options

• Timely product update notices, proactive checklists, and safety recalls

• Protection Plan suggestions during purchase or warranty milestones

• Well-timed product upgrade recommendations from brand and partner catalogs

Streamline customer service operations with tools to efficiently manage issue diagnosis and warranty processes:

• Efficiently collect, diagnose, and triage customer-reported issues across all brands / sub-brands

• Instantly access latest product notices, manuals, and technical bulletins for each model revision

• Effortlessly validate warranty coverage and qualification for rapid response

• Convert service tickets and issues into dispatch-ready requests with full context

• Provide easy escalation paths and track resolutions for quality assurance

• Minimize resolution time with AI-assisted troubleshooting and next-step prompts

The MHIQ Technician Assistant connects with brand service systems to give technicians instant access to accurate, real-time information that accelerates troubleshooting and improves service efficiency.

• Integrated with dispatch systems for real-time ticket and customer details

• Access up-to-date diagrams, part lists, and service bulletins instantly

• Review customer-reported issues and diagnostic data before site visits

• Troubleshoot faster using multi-modal inputs—photos, audio, or text

• Deliver consistent, manufacturer‑verified guidance across product lines

• Reduce paperwork with AI-powered documentation and automated claims

For manufacturers, authorized dealers and service partners are vital to driving sales and brand preference. Since many dealers represent multiple brands, every service call or replacement can become an upgrade opportunity—and the brand offering the best support, pricing, and availability earns ongoing loyalty. By connecting technicians, dealers, and service partners through one unified knowledge platform, MHIQ strengthens relationships, performance, and trust across the entire network.

• Ensure consistent service quality across partners and sub-brands

• Share real-time updates and technical insights to improve coordination

• Support ongoing dealer and technician training through on-demand content

• Turn service events into upgrade opportunities through timely product visibility

• Deepen brand loyalty by making your network faster, smarter, and better supported

Extend the power of MHIQ Assistants by connecting them with your existing business systems. Seamless integrations empower manufacturers to unify data, streamline workflows, and deliver a consistent, high-quality customer support experience across every channel.

From sales and service to product care and lifecycle management, MHIQ easily integrates with your brand’s digital stack.

Supported Connectors:

• IoT

• CRM

• Calendar

• Ticketing System

• Field Service Management

• Custom MCP based API Connectors